Problem change Language Support Center

runfer · **Problem change Language Support Center -** 14-09-2007, 01:46 AM

Hi,

I have detected in SupportSuite 3.11.01 that when in the main page of the support center, we selected any section, for example downloads, and i changed the language, returns to be the main screen of the support center in English, which it is the language by defect, and the language in the section does not change. I have installed a extra language, German, in addition to the English who SupportSuite include.

To somebody but happens to him the same? somebody has solved it?

Regards,

Klaus

craigbrass · 14-09-2007, 09:29 AM

Got a link to your desk so I can see if it does it for me?

**Jamie Edwards** · 14-09-2007, 10:26 AM

Hi runfer,

Testing the on the latest build, it appears as though the language selector does take you back to the main page. However, it does change the language. Can you confirm your SupportSuite version and whether or not your language is being changed?

runfer · 14-09-2007, 11:33 AM

Jamie,

The version is 3.11.01.

We are tested to create a language in the Control Panel and has some effect, he gives back to the initial Support Center page in English.

Also we have download language packs for version 3.11 and has same result.

Regards,

Klaus

**Jamie Edwards** · 14-09-2007, 11:36 AM

Hi Klaus,

Please submit a support ticket so it can be tested by the support staff.

Sambonim · 17-09-2007, 01:29 PM

I have the same problem with the emails that sent to the clients, all the area is in Portuguese.

craigbrass · 17-09-2007, 01:34 PM

Submitting a ticket would be the best option for you too (http://members.kayako.net -> "Get Support").

Sambonim · 01:50 PM

Hello Craig,
I already submit one ticket, but I'm afraid about the slowness of the reply.
I have submitted one ticket almost 2 months ago without a conclusive reply about the issues that I have, http://forums.kayako.com/showthread.php?t=13443.
As you can imagine it's very important to have the language problem resolved asap.

Thanks.

supportskins · 17-09-2007, 03:01 PM

Unfortunately Jamie is not around to follow up your ticket. However you can use the Kayako Live Chat asking the support tech to consult Mahesh or any other developer about your ticket status. I am sure you will get some assistance for your issue.

AwanByeit · 19-09-2007, 03:27 PM

I'm playing with the trial and have the same problem.
Personally this doesn't look good. And the lack of response either.
It's a $500 product for crying out loud! I'd doubt if this product will be a good investment...

craigbrass · 19-09-2007, 04:12 PM

It has only been 5 days from the issue was spotted. These issues require the developers fixing them and this may take a few weeks.

pabloaugusto · 18-10-2007, 02:27 PM

just change the template main language ...
thats all ..

works fine form me!

Devilmorfose · 29-11-2007, 01:27 PM

I have the same problem. I don't want to change the default template because what is the use of multiple languages if you can only use one? (I know this is user related)
Is there a fix for this problem yet?

salgaito · 25-07-2008, 08:48 AM

¿Did you ever got this error Fixed?

**Jamie Edwards** · 25-07-2008, 07:18 PM

Hi salgaito,

Are you experiencing the error discussed in this thread? If so, which version of SupportSuite are you using?

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craigbrass Offline Senior Member Posts: 5,765 Join Date: Jun 2005 Location: Cumbria, UK	14-09-2007, 09:29 AM Got a link to your desk so I can see if it does it for me? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

runfer Offline New Member Posts: 4 Join Date: Sep 2007	14-09-2007, 11:33 AM Jamie, The version is 3.11.01. We are tested to create a language in the Control Panel and has some effect, he gives back to the initial Support Center page in English. Also we have download language packs for version 3.11 and has same result. Regards, Klaus

Sambonim Offline New Member Posts: 24 Join Date: Sep 2006	17-09-2007, 01:29 PM I have the same problem with the emails that sent to the clients, all the area is in Portuguese.

craigbrass Offline Senior Member Posts: 5,765 Join Date: Jun 2005 Location: Cumbria, UK	17-09-2007, 01:34 PM Submitting a ticket would be the best option for you too (http://members.kayako.net -> "Get Support"). Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

AwanByeit Offline New Member Posts: 4 Join Date: Aug 2007	19-09-2007, 03:27 PM I'm playing with the trial and have the same problem. Personally this doesn't look good. And the lack of response either. It's a $500 product for crying out loud! I'd doubt if this product will be a good investment...

craigbrass Offline Senior Member Posts: 5,765 Join Date: Jun 2005 Location: Cumbria, UK	19-09-2007, 04:12 PM It has only been 5 days from the issue was spotted. These issues require the developers fixing them and this may take a few weeks. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Devilmorfose Offline New Member Posts: 10 Join Date: Nov 2007	29-11-2007, 01:27 PM I have the same problem. I don't want to change the default template because what is the use of multiple languages if you can only use one? (I know this is user related) Is there a fix for this problem yet?

salgaito Offline New Member Posts: 1 Join Date: Jul 2008	25-07-2008, 08:48 AM ¿Did you ever got this error Fixed?