Problems upgrading to 3.11

dccTech · **Problems upgrading to 3.11 -** 31-07-2007, 11:19 AM

I've just upgraded the software the site I'm working on is using from 3.10.2 to 3.11.x. I've uploaded all the files that came with it, ran the setup update successfully, deleted the setup folder completely and everything is running normally... However, we are unable to answer any tickets now. Everytime we try a blank (white) page comes up and nothing happens.

Anyone have a suggestion on how to fix this?

Thanks.

eiden · 31-07-2007, 11:24 AM

First, find out the error message.

Check your error log on your server, or set display_errors = On in php.ini (shows the error message in the browser)

dccTech · 31-07-2007, 11:28 AM

Error display is already set to on (and there was a visible warning when the update was first done to show heads already sent from setup not being deleted).
I checked the error log from CPanel but it doesn't appear there is any errors being created... It's just a blank page.

Mahesh Slaria · 31-07-2007, 11:30 AM

Hi,

Please provide me Admin CP access and link to your phpinfo at mahesh.slaria AT kayako.com. I will try to find the cause and fix this immediately.

Regards,

NC Software · 01-08-2007, 01:57 AM

What's the fix? Same issue here!

Upgrade 3.10.02 STABLE to 3.11.00 STABLE

**Jamie Edwards** · 01-08-2007, 10:09 AM

See my post here: Blank Pages after upgrade to 3.10.02

And please refrain from cross-posting.

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eiden Offline Member Posts: 237 Join Date: Apr 2006 Location: Norway	31-07-2007, 11:24 AM First, find out the error message. Check your error log on your server, or set display_errors = On in php.ini (shows the error message in the browser)

dccTech Offline New Member Posts: 2 Join Date: Jul 2007	31-07-2007, 11:28 AM Error display is already set to on (and there was a visible warning when the update was first done to show heads already sent from setup not being deleted). I checked the error log from CPanel but it doesn't appear there is any errors being created... It's just a blank page.

Mahesh Slaria Offline Member Posts: 183 Join Date: Jul 2006	31-07-2007, 11:30 AM Hi, Please provide me Admin CP access and link to your phpinfo at mahesh.slaria AT kayako.com. I will try to find the cause and fix this immediately. Regards,

NC Software Offline Member Posts: 512 Join Date: Dec 2005 Location: Sitting	01-08-2007, 01:57 AM What's the fix? Same issue here! Upgrade 3.10.02 STABLE to 3.11.00 STABLE Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE