Setting The Cron and Email Piping

[bluque]

Hi All,

I'm new around here, and have just bought my first Kayako license. I have the couple of questions/problems and was wondering if you'd be able to help me. First off, I've set the cron up in CrobTab, but when I try to run it I get the following error:

PHP Warning: require_once(./swift.php): failed to open stream: No such file or directory in /var/www/html/cron/index.php on line 24
PHP Fatal error: require_once(): Failed opening required './swift.php' (include_path='.:/usr/share/pear') in /var/www/html/cron/index.php on line 24

The command which I'm trying to use is 'php /var/www/html/cron/index.php'.

Secondly, I am totally confused as to how email piping works; could someone tell me how to configure it to work correctly?

Any help would be greatly appreciated, and I'm sorry if I sound like a noob - I'm probably one of the youngest on here...

Regards,
Josh

[bear]

Originally Posted by bluque

The command which I'm trying to use is 'php /var/www/html/cron/index.php'

The cron folder needs to be located in the directory where Kayako is installed. The path in the error: "./swift.php" tells the server to look one folder up from where it is for that file. Unless your Kayako installation exists at "/var/www/html" it can't find the file.

Secondly, I am totally confused as to how email piping works; could someone tell me how to configure it to work correctly?

Have you read the documentation yet? Try looking in there and coming back for specific questions. As it is, that's a pretty broad question.

[bluque]

Originally Posted by bear

The cron folder needs to be located in the directory where Kayako is installed. The path in the error: "./swift.php" tells the server to look one folder up from where it is for that file. Unless your Kayako installation exists at "/var/www/html" it can't find the file.

Have you read the documentation yet? Try looking in there and coming back for specific questions. As it is, that's a pretty broad question.

The cron folder is located in the root of the installation and the installation is at /var/www/html...

[bluque]

And with the mail piping: I have a separate email server, now because of that, does it mean I can't use the mail piping feature?

[supportskins]

You cannot set up email piping if you do not have a running mail server on the server on which you have installed Kayako. In this case you will need to use POP3

[bluque]

Forget the piping then. I'm still having problems with the cron; all the files are in the right place. Pleas help me!

[supportskins]

You might want to look into the "Setting up cron jobs (automated scheduled tasks)" section of the manual which explains how you can set the cron correctly on various control panels -- Page 82 of the manual I think.

[bluque]

Originally Posted by supportskins

You might want to look into the "Setting up cron jobs (automated scheduled tasks)" section of the manual which explains how you can set the cron correctly on various control panels -- Page 82 of the manual I think.

It's configured as guided in the manual; I've tried using php to execute the cron and it says in the manual to use wget but that says it's an unsupported scheme.

[supportskins]

try using curl

[bluque]

CURL doesn't work either. All I want to know is why it isn't working and how I can fix it. All the files are in the right place...

[supportskins]

You need to ask your host to look into the issue if their servers are not configured to support wget or curl

[WebStar]

I also encountered this same issue and managed to work around it by modifying the code in /cron/index.php to reference the files swift.php and functions_cron.php by their absolute paths.

[craigbrass]

Thanks for sharing how you fixed it with the community.