Setup Issue (support/setup/)

[Travis.M.Haag]

I have been having a few issues with the installation of Kayako (Zend build), I have installed PHP 5 with IMAP support, mbstring, and mcrypt; Along with MYSQL (configured with phpMyAdmin) and installed Zend Optimizer as a decoding engine. I have configured everything according to the Kayako Support Suite manual but I seem to have run into a problem. The ‘first time installation page’ seems to give me an issue, I’ll include a few screen shots of my problem.

(Just for your information I am running Microsoft Windows Server 2003 Enterprise Edition, SP2 /using IIS, hosting from ‘localhost’)


(As you can see the page is definitely not how it is supposed to be, as in reference to the manual, I would be at page 32)

(If I were to click on ‘Setup’ it would simply bring me to this page…)


If you could give me a few suggestions as to why I might be getting this problem that would be great, I need to have this software up and running in at least a week.

Thank you for your Support.

Travis M. Haag

[craigbrass]

Looks like Zend Optimizer isn't installed properly to me. Create a phpinfo.php file and you should be able to check this.

[Travis.M.Haag]

Thank you for the suggestion craigbrass, but when I create a 'phpinfo.php' file in my localhost root directory, everything is decoded correctly with Zend Optimizer.

Could there be any other factor that would cause this?

[craigbrass]

Does it actually say Zend Optimizer is installed? Your looking for a line like "with Zend Optimizer v3.3.3, Copyright (c) 1998-2007, by Zend Technologies".

[supportskins]

You also might want to check if other PHP settings too are as required by the software.

[John Haugeland]

That message is provided when your webserver is configured to say nothing on an error. Take a look at your error logs to find out what's actually going on, or open a support ticket and our support staff will work with you.

[Travis.M.Haag]

craigbrass
Yes its says:
"This program makes use of the Zend Scripting Language Engine:
Zend Engine v2.2.0, Copyright (c) 1998-2009 Zend Technologies
with Zend Extension Manager v1.2.0, Copyright (c) 2003-2007, by Zend Technologies
with Zend Optimizer v3.3.0, Copyright (c) 1998-2007, by Zend Technologies"

supportskins
I have found various changes suggested by other users and by kayako support staff, none of which fixed the problem, but do you have any suggestions to any changes?

Thank you

[Jamie Edwards]

Hi Travis,

Have you submitted a support ticket?

[Travis.M.Haag]

Jamie Edwards
Thank you for you help. I have been in contact with a Kayako support agent via Email, however contact is slow and this problem needs to be sloved as quickly as possible. Would a support ticket be more beneficial?

also

Other php based programs run fine off of 'localhost' such as phpMyAdmin. So I believe that php and Zend Optimizer are installed correctly. However I do know that the manual talked about FTP transfer through Binary mode, and since I have direct access to the server, I do not need to use FTP but would a 'copy/paste' method NOT be the same as Binary mode? I don't quite understand if this would be a problem, but it seems that other people have had problems with it.

[Jamie Edwards]

Hi Travis,

Yes - I suggest you submit a support ticket. Which support agent were you in contact with (via e-mail)?

[Travis.M.Haag]

Jamie Edwards,

I have been in contact with, first Raghav Arora then Manpreet Singh

I will also submit a support ticket, I need this software running at 'least' by next monday. So please, if anyone has any suggestions post them in this thread or send me a Personal Message.

Thank you
Travis M. Haag