show url as www.domain.com not domain.com

v9 internet · 04:39 PM

When we try out our demo install of Support Suite, we send people to domain.com but then when you get to the point of clicking 'Submit Ticket' the url changes to domain.com, losing the www.

I know when the installation takes place that you cannot use the www. in the license but would this be affecting the url or would it be the hosting/domain setup?

Thanks,

Paul

craigbrass · 30-06-2008, 04:10 PM

Contact sales (http://support.kayako.com) who may be able to licence you both with and without www. for you.

**Jamie Edwards** · 30-06-2008, 04:11 PM

Hi Paul,

Welcome to the forums. Please get in touch with support or sales, we'll be happy to add an additional allowed subdomain for the 'www.' prefix.

Thanks,

v9 internet · 30-06-2008, 04:39 PM

Thanks for the prompt response guys!

Would adding the subdomain stop this redirect happening automatically?

**Jamie Edwards** · 30-06-2008, 04:47 PM

Hi there,

No it wouldn't. If you're running Apache, use a .htaccess file to rewrite the URL:

http://www.google.com/url?sa=t&ct=re...bA7l9mw-5556Mw

v9 internet · 30-06-2008, 07:14 PM

Just for reference, it was actually the setting in Admin CP > Settings > General > Product URL that was set without the www. prefix.

Thanks again though guys.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
using liveresponse with SSL support suite URL?	Rodney B	How do I?	3	18-10-2007 08:08 PM
Change Product URL when I can't see it?	dmjmusser	How do I?	1	21-09-2007 07:51 PM
URL to connect to my server during trial	ozzee	LiveResponse Desktop Application	10	22-01-2007 04:20 PM
WinApp logs out constantly	WireNine	LiveResponse Desktop Application	87	03-11-2006 08:38 PM
Push URL	Vircon	LiveResponse Desktop Application	6	28-09-2006 01:59 AM

craigbrass Offline Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK	30-06-2008, 04:10 PM Contact sales (http://support.kayako.com) who may be able to licence you both with and without www. for you. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

v9 internet Offline New Member Posts: 4 Join Date: Jun 2008	30-06-2008, 04:39 PM Thanks for the prompt response guys! Would adding the subdomain stop this redirect happening automatically?

v9 internet Offline New Member Posts: 4 Join Date: Jun 2008	30-06-2008, 07:14 PM Just for reference, it was actually the setting in Admin CP > Settings > General > Product URL that was set without the www. prefix. Thanks again though guys.