slow supportsuite

Ferdinand · **slow supportsuite -** 26-11-2007, 07:58 AM

Hi,

I installed supportsuite on my web. my domain is hosted sharing with a ISP. The problem is for example the panel control is very slow to update whe you make a change.

Kayako Technical support say me i need change mysql server config, but i can't change because my ISP say me that is a Hosting Shared with other domains and the change can affect to other users.

Please, a other user fixed it ???? if yes ... how ??

Thanks,

Ferdinand

craigbrass · 26-11-2007, 10:24 AM

Try contacting your host about it. It may be an issue with the server you are on.

supportskins · 26-11-2007, 12:30 PM

If it is your MySQL version then I do not suppose there can be a work around for your slow helpdesk. You will have to update the MySQL version.

Ferdinand · 28-11-2007, 01:05 PM

Hi,

The server have MySQL 3.23.58 and i see on kayako web 3.23.23.

The connection_timeout = 60, some can say me what is the problem ?

craigbrass · 28-11-2007, 01:14 PM

Well optimimum is version 4 or 5. The ones listed on Kayako's site are minimum requirements.

Ferdinand · 28-11-2007, 01:44 PM

Craig,

I see the diagnostic on supportsuite and say:

connect_timeout5
version4.1.16

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craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	26-11-2007, 10:24 AM Try contacting your host about it. It may be an issue with the server you are on. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,537 Join Date: Aug 2006 Location: Mumbai, India	26-11-2007, 12:30 PM If it is your MySQL version then I do not suppose there can be a work around for your slow helpdesk. You will have to update the MySQL version. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Ferdinand Offline New Member Posts: 5 Join Date: Nov 2007	28-11-2007, 01:05 PM Hi, The server have MySQL 3.23.58 and i see on kayako web 3.23.23. The connection_timeout = 60, some can say me what is the problem ?

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	28-11-2007, 01:14 PM Well optimimum is version 4 or 5. The ones listed on Kayako's site are minimum requirements. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Ferdinand Offline New Member Posts: 5 Join Date: Nov 2007	28-11-2007, 01:44 PM Craig, I see the diagnostic on supportsuite and say: connect_timeout5 version4.1.16