staff mass-manage status menu isssues after 3.30.01 upgrade

[northwest]

Hi, I upgraded to 3.30.01 and having some issues with the mass-manage status drop-down menu at the bottom of the ticket grid. Here's what happens to me:

- navigate to a department and check the desired tickets I wish to change the status on.
- I select the new status from the drop-down menu at the bottom.
- Before I can click the 'go' button, the menu auto refreshes and then only shows open/closed status; even though there are more statuses assigned to that department. (they do display correctly in the menu when first visiting a dept page).

My thought was I missed a file or two during the upgrade process, but double checked and I think I got them all. I also cleared the cache folder a couple times.

Any ideas?

using support suite 3.30.01

thanks.

[Jamie Edwards]

Hi northwest,

Is this within a department ticket listing, or a search result listing?

[northwest]

It was from within a department, both from the main department folder or via a status within that department.

But what was interesting, I did a search and the status menu just had open/closed.