Successful install on Debian Stable

[Mike_eQuest]

Just wanted to report I was able to successfully install SupportSuite on Debian Stable (sarge).

Software Versions:
SupportSuite 3.00.32.stable
PHP 4.3.10
MySQL 4.1.11
Apache 2.0.54
Zend Optimizer 2.6.2

Debian Packages Installed:
apache2
apache2-mpm-prefork
libapache2-mod-php4
mysql-server-4.1
php4
php4-mysql (You'll get a white screen of death on setup.php if you dont add this)

Steps:
Do a bare bones net install, selecting no additional packages to install. Run the following at the root prompt:

apt-get install apache2 apache2-mpm-prefork libapache2-mod-php4 mysql-server-4.1 php4 php4-mysql

Apt will handle all of the dependencies and install all additional packages it needs.

While you're at it you might as well install these tools (this is all optional and up to your preferences):

apt-get install logcheck chkrootkit ntpdate sysv-rc-conf tiger vim apticron firehol

If you dont know what any of those are, look them up on google. I consider them standard tools and use them on all of our debian servers.

Another good idea is to edit your /etc/aliases file and redirect everything (including root) to an email address:

mailer-daemon: postmaster
postmaster: root
nobody: root
hostmaster: root
usenet: root
news: root
webmaster: root
www: root
ftp: root
abuse: root
noc: root
security: root
logcheck: root
mail: root
root: mike
mike: your@email.com 

After that go to Zend.com and download Zend Optimizer. Copy the tar.gz file to your server and untar it. There is an executable in there called 'install-tty' Run that and follow the prompts (I just hit enter a bunch since the defaults were all correct).

Download the SupportSuite software from members.kayako.net. Make sure you get the Zend version. Untar it and follow the instructions in the windows help file located at supportsuite-3_00_32-stable-zendopen/help/SupportSuite.chm.

This entire process should only take about 30 minutes. It took me about 1.5 hours since I forgot to install php4-mysql. Unfortunately the logging and error handling of SupportSuite isn't so good during the install. It gave me no information other than a blank white screen when accessing the setup.php page.

[SteveNX]

Attention: Don't forget to uncomment extension=mysql.so in /etc/php4/cli/php.ini. If you don't do this you get the following not meaningful error: Postfix email parsing Command died status 255