Supportsuite and Proxies

[mrmandrill2]

Have recently been made aware that Kayako doesn't support connection via Http proxies for support suite. Was wondering if anyone can suggest anything to help me use this product as intended.

I work for a small school which has internet provided though managed service and requires a proxy config on each machine on network. (proxy is external and on port 8080).

We have a main domain controller (win 2003 server) which also manages DNS and is the default gateway (I believe). There is also a 2nd server which runs win2k and host a webserver running supportsuite.

We simply want to do a pop email fetch from our external mail service and if pos be able to send automatic email notifications for tickets. Is there any way I can either configure supportsuite to use proxy or bypass it?

We want to use the product as our only support channel and users are getting impatient.

many thanks

[D0ubleStakked]

wish I could be giving you a solution to your request, but I'm actually just adding that my company needs this as well.

we proxy all of our public facing products through an Apache webserver running as an HTTPS proxy for our internal systems.

we are also looking into larger clientless vpn solutions like SSLExplorer, and we're encountering issues there as well with other tools like vBulletin and mediawiki

in my opinion, this is a pretty big deal, and could be a showstopper from purchasing Supportsuite.

proxy servers are fairly common in non-hosted networks like enterprises and schools.

-Brian

[wilfy]

hey mrmandrill2

i work at a school in north somerset and we are trialling support suite to see any compatibility issues with any of the special "features" of our school network and SWGFL.

I expect we have a similar set up albeit ours sounds a little larger.

I have installed Support Suite on our IIS6 webserver that also serves our moodle instance. It is within our own win 2003 domain. sitting between us and the SWGFL is a win ISA server which acts as our gateway, firewall and proxy.

here is a link to ours https://my.broadoak.n-somerset.sch.u...desk/index.php

all installation went fine. took a while to get AD talking to support suite but it is perfect now. should have read the manual! and also took me a while to find out where to connect support suite to our Exchange 2007 server, again should have read the manual haha but all is working perfectly.

it seems that as long as you have a webserver with port 80 open to the outside world the proxy should not be an issue, although ours is currently running in secure mode only on port 443 and this still seems to work.

The only thing i have had to do is take off the proxy settings on the support suite client when at home if i want to use that, but all it does is connect to the web interface anyway!

if you have any other questions just give me a shout

Wilfy