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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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Darren Offline
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Testing a release - 01-08-2007, 03:24 PM

If I have my URL setup as "www.mydomain.com", can I install a new version of the software into "www.mydomain.com/TEST/" so I can test the new software?

This would be to avoid downtime on my live helpdesk at "www.mydomain.com" and to ensure my boss that the helpdesk works fine after upgrade.

Is there not going to be an issue with my key.php?

Or do I have to upgrade "www.mydomain.com" and test there?


Darren

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craigbrass Offline
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01-08-2007, 03:48 PM

Yes, this works fine. As long as the domains match, it will allow it.


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Darren Offline
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Nice one! - 01-08-2007, 04:02 PM

Thanks, Craig!


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craigbrass Offline
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01-08-2007, 04:23 PM

Your welcome. Let us know if there is anything else.


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