Trouble with POP3 and Scheduling and Departments

booba · 01:47 PM

Hi,

I have almost got my support suite working couple of things.

1. The Scheduled tasks don't seem to work. I have setup the cron job to get cron/index and i have tried to for running of POP3/Imap fetching but the system doesn't seem to be running the schedule when it should.

2. I have created more departments but they aren't showing up when I login as staff is there something I am missing?

Additionaly I have tested pop3 with http://mydomain.com/cron/index.php?_t=parser and this is working well at least with the first department.

Thanks,
Jeremy

supportskins · 06-11-2008, 02:42 PM

Are you receiving any errors? Have you set your Windows scheduler as explained in the manual?

bluewebco · 03:09 PM

Hello,

I am having the same issue with cron using plesk on linux. I have a feeling the variables passed to the php file in the URL break the cron job. It won't even execute and returns no errors. We have a dozen other cron jobs running fine.

John Haugeland · 19-12-2008, 06:03 PM

Cron runs just fine using urls with arguments under plesk on linux; there are literally thousands of desks running like that on our hosted servers. Please open a support ticket.

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supportskins Offline Senior Member Posts: 5,204 Join Date: Aug 2006 Location: Mumbai, India	06-11-2008, 02:42 PM Are you receiving any errors? Have you set your Windows scheduler as explained in the manual? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

bluewebco Offline New Member Posts: 25 Join Date: Dec 2008 Location: Colchester	18-12-2008, 03:04 PM Hello, I am having the same issue with cron using plesk on linux. I have a feeling the variables passed to the php file in the URL break the cron job. It won't even execute and returns no errors. We have a dozen other cron jobs running fine. Last edited by bluewebco; 18-12-2008 at 03:09 PM.

John Haugeland Offline Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho	19-12-2008, 06:03 PM Cron runs just fine using urls with arguments under plesk on linux; there are literally thousands of desks running like that on our hosted servers. Please open a support ticket. John used to be a Kayako developer