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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 1 Join Date: Jun 2007 | Upgrade -
24-06-2008, 02:06 PM
Hi Can I upgrade from esupport 3.11.01 to esupport 3.20.02 directly? Kenny |
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(#2)
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| Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK |
24-06-2008, 02:36 PM
Yep. Just download the new package, edit the /config/config.php with your database details, upload the /upload/ files over the top of your old ones, run the /setup/ -> Upgrade tool and your sorted. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Member  Posts: 139 Join Date: Feb 2008 |
24-06-2008, 11:01 PM
Kenny don't forget to perform a backup of all files and database before doing the upgrade, just in case =) Email & MSN: andres[at]dewak.com Skype: andres.dewak Dewak: Kayako Development, Consultancy and Support http://www.dewak.com |
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(#4)
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| Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK |
25-06-2008, 08:21 AM
Oh yes, missed that important point! I never bother doing it because I have R1Soft's CDP Server in force which means I can roll back files and databases at the click of a button anyway  Icon Headquarters - Its Elixir - Web2Messenger |
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