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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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davide Offline
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Upgrade from 3.00.80 cvs to 3.00.80 stable - 08-05-2006, 06:08 PM

I download and installed one month ago version 3.00.80, I worked without problems for a month.
Now I want to installa 3.00.80.
I have to launch setup/upgrade.php script again? Or this is an unnecessary step because I already upgraded DB and templates to version 3.00.80 and only changes regards php apllication.

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Digital Mayhem Offline
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08-05-2006, 06:20 PM

I would run the upgrade script just in case there are any db changes which pretty sure there probably are some.
   
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davide Offline
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08-05-2006, 06:28 PM

Quote:
Originally Posted by XETechnologies
I would run the upgrade script just in case there are any db changes which pretty sure there probably are some.
Yes my question was for kayako: I have to run the upgrade? I compared the two scripts

supportsuite-3_00_80-stable-zendopen\upload\setup\upgrade\3.00.80\upgrade.php

supportsuite-3_00_80-unstable-zendopen\upload\setup\upgrade\3.00.80\upgrade.php

And the only differences are:

FILE COMPARISON
Produced: 08/05/2006 20.28.59

Mode: Just Differences

Left file: C:\Download\kayako.com\supportsuite-3_00_80-unstable-zendopen\upload\setup\upgrade\3.00.80\upgrade.php
Right file: C:\Download\kayako.com\supportsuite-3_00_80-stable-zendopen\upload\setup\upgrade\3.00.80\upgrade.php
L9 // $Author: vshoor $ ($Date: 2006/03/20 23:42:59 $)
// $RCSfile: upgrade.php,v $ : $Revision: 1.1 $
R9 // $Author: vshoor $ ($Date: 2006/03/21 20:38:57 $)
// $RCSfile: upgrade.php,v $ : $Revision: 1.2 $
------------------------------------------------------------------------
------------------------------------------------------------------------
L39 $_SWIFT["query"]["alter"]["troubleshooter"][] = "ALTER TABLE `". TABLE_PREFIX ."troubleshooter` ADD (redirecttickets SMALLINT(1) UNSIGNED NOT NULL DEFAULT '0', redirectdepartmentid INT UNSIGNED NOT NULL DEFAULT '0');";
R39 $_SWIFT["query"]["alter"]["troubleshooter"][] = "ALTER TABLE `". TABLE_PREFIX ."troubleshootersteps` ADD (redirecttickets SMALLINT(1) UNSIGNED NOT NULL DEFAULT '0', redirectdepartmentid INT UNSIGNED NOT NULL DEFAULT '0');";
------------------------------------------------------------------------
------------------------------------------------------------------------
L68 $_SWIFT["query"]["alter"]["tickets"][] = "ALTER TABLE `". TABLE_PREFIX ."ticketsearches` ADD (escalatedtime INT UNSIGNED NOT NULL DEFAULT '0');";
R68 $_SWIFT["query"]["alter"]["tickets"][] = "ALTER TABLE `". TABLE_PREFIX ."tickets` ADD (escalatedtime INT UNSIGNED NOT NULL DEFAULT '0');";
------------------------------------------------------------------------

I inspect my db and the changes to the tables are already in.
   
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