Upgrade to 3.20.02 from 3.11.01

[dipp02]

i just want to make sure i can upgrade from version 3.11.01 to 3.20.02 without having any problems.


i have been following the document http://docs.kayako.net/supportsuite/...Manual_PDF.pdf


also just want to make sure my themes are going to stay i did a lot of editing to make it look like my site.

Should i delete the old installation folder before i install the new version?


i already backed up my database.

Thanks in advance.

[Jamie Edwards]

Hi dipp02,

i have been following the document http://docs.kayako.net/supportsuite/...Manual_PDF.pdf

That is a good thing to do

also just want to make sure my themes are going to stay i did a lot of editing to make it look like my site.

Where we have made an update to a template between versions, you will have to find and revert these templates back to their original state (this is an easy process and is covered in the manual) - so be sure to back up your templates in case you have to revert some you have edited. You will have to manually reapply these edits if this is the case.

Should i delete the old installation folder before i install the new version?

This is not necessary - you can just overwrite your existing files with the new files.

[dipp02]

awesome thanks for the fast reply.

if i run into any problems i will post back.

Thanks again.

[dipp02]

ok i upgraded fine.

but now my email piping settings are not working ??

i guess i have to reset them?


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i had to make sure the index file in the /cli folder was set to 755

sorry for the reply.

[supportskins]

Make sure the php path is set correctly in the new /cli/index.php. I see no other reason why your piping will break.

[Jamie Edwards]

Originally Posted by dipp02

i had to make sure the index file in the /cli folder was set to 755

sorry for the reply.

Good to know it is resolved

[supportskins]

I guess I missed the "edit" part