Kayako logo
Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
allcam Offline
Member
 
Posts: 37
Join Date: Jun 2007
Upgrade with different language - 21-05-2008, 02:07 PM

hello

i use a different language with kayako support suit...what i have to care when i do a update??

delete the different language before??
   
Reply With Quote
  (#2) Old
craigbrass Offline
Senior Member
 
Posts: 5,326
Join Date: Jun 2005
Location: Cumbria, UK
21-05-2008, 02:13 PM

The steps I recommend are :-
1. Export the custom language using Admin CP -> Languages -> Import / Export.
2. Upgrade the software remembering to run the /setup/ -> Upgrade tool.
3. Delete the custom language using the Manage Languages section.
4. Go to the Language Packs forum and check to see if a language pack exists for the version you are upgrading to. If it does, download and Import it using Import / Export again. If one doesn't, follow the instructions at Language Pack Update Tool to update the language pack.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

Icon Headquarters - Its Elixir - Web2Messenger
   
Reply With Quote
Reply

Tags
language, upgrade

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Language and charset problem after upgrade aleksanderro Installation & Upgrading 14 21-10-2007 09:02 PM
Warning, upgrade loses Language & Template Changes chelsel Installation & Upgrading 1 19-02-2007 06:49 AM
Upgrade to new version killed language settings warsky Installation & Upgrading 0 19-10-2006 03:16 AM
What happens to language after upgrade. MarcelC Installation & Upgrading 0 31-07-2006 12:57 PM
Language tables overwrite on upgrade? PDXMan SupportSuite, eSupport and LiveResponse 0 02-01-2006 07:13 PM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46