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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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Micahsdad Offline
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Upgrade Revert Required!!! - 21-10-2006, 12:29 AM

I just upgraded my system and find that most of my templates have upgrade revert required.

Is there a way I can do this in bulk? I have 5 template groups, which is a lot to do one by one.

JJ


John Jacobson
Gold Rush Technology
The Twinhead Notebook Specialist
http://www.goldrushtechnology.com.au
   
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Racked Hosting Offline
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22-10-2006, 12:25 AM

Edit.. read last post.

Last edited by Racked Hosting; 10-11-2006 at 01:30 PM.
   
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brooky Offline
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24-10-2006, 05:43 PM

How do you "Upgrade Revert Required"?

I only have the options to "Save", "Save & Restore" or "Restore"?
   
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Racked Hosting Offline
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24-10-2006, 05:47 PM

Click: Restore
   
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brooky Offline
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24-10-2006, 05:51 PM

Thanks I've done that. I expect I'll loose all my changes. Can't see why we have to do it.

// god I'm having a bad day... customers problems and i have enough of my own!! lol
   
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Racked Hosting Offline
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25-10-2006, 04:38 AM

Quote:
Originally Posted by brooky
Thanks I've done that. I expect I'll loose all my changes. Can't see why we have to do it.

// god I'm having a bad day... customers problems and i have enough of my own!! lol
No, just save your current template in a text file. Click restore. Notice the differences and make the changes accordingly.
   
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Racked Hosting Offline
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10-11-2006, 01:37 PM

Micahsdad, I just realised that such an option exists!

Admin CP >> Templates >> Manage Groups >> Restore (any particular group).

Keep in mind, you should save all your customisations before trying this out.
   
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supportskins Offline
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10-11-2006, 01:39 PM

Restoring also means that you loose all the changes you made to that specific template.



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Grant Offline
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10-11-2006, 01:55 PM

Quote:
Originally Posted by Racked Hosting
No, just save your current template in a text file. Click restore. Notice the differences and make the changes accordingly.
That sounds like a perfect idea to me.
   
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