Upgrade Revert Required in Template List

Nika Gerson Lohman · 07:02 AM

My "navbar" template has a message "

Upgrade Revert Required".

Anyone knows why?

Regards,

Nika.

Product:

eSupport
Version: 3.00.04
Build Type: STABLE
Build Date: 25 Jul 2005 07:00:45 PM
OS: Windows 2000 SP4
MySQL: 4.1.13-win32PHP: 4.4.0-Win32
ZendOptimizer: 2.5.10a-Windows-i386

***Varun Shoor*** · 28-07-2005, 09:54 PM

The Navbar template must have been edited and different the the default package when you upgraded.

Hence the system alerts you to Restore the template.

Regards,

Varun Shoor

chadb_ca · 18-08-2005, 04:30 PM

How do we 'Restore' the template?

scottpaterson · 28-09-2005, 11:42 PM

I havent upgraded any of the templates but when I look now ( after upgrading from .04 to .12 ) I can see lots of red icons ?

What should I do ?

Neil-UKWSD · 29-09-2005, 12:23 AM

Hi,

You will need to go through and revert each template, the changes could be bug fixes or new features that have been added and require a template revert.

scottpaterson · 30-09-2005, 12:12 AM

Neil

Sorry if I am being thick, but what exactly do you mean by "revert" each template ?

I go to each template and there are 3 buttons, Save, Save and Reload and Restore.

What should I do ?

Neil-UKWSD · 30-09-2005, 01:23 AM

Hi,

You need to click on the restore button to revert the template to the original version for the build you are running.

lepa · 01:21 PM

For some templates when I do save-restore - they change to yellow - but I have some other tickets where the save-restore function doesn't work.

Now - the question is - why could there be not one button to save-restore all of these templates - I am sure I am missing a concept here.

Cheetah · 02:51 PM

When you restore these templates, does it wype out all of the customazations???

Or does it only change the code to new code?

I really hope it is the ladder

And is it Restore
Or is it Save & Reload

Thanks

PS: the header, footer, navbar and client css would not allow save & reload

mattiker · 13-06-2006, 12:31 PM

I would like to know the answer to cheetas question.... what about all the customisations I have done to the templates??? Do they just get wiped out and I have to start again?

Thanks,

**Digital Mayhem** · 13-06-2006, 02:27 PM

Its gonna wipe out your customizations so I would write down all your customizations before hand so that you can re-do them after the revert....

You dont have to do a revert but its a good idea if you want any new features or bug fixes that have to do with the templates.

bareAre · 11-08-2006, 09:57 AM

It´s strange that it just don´t just update all templates not changed.. In my installation, all templates became red and it takes some time to go through all templates when I know I have only modified one or two and don´t know which one since everyone is red..

gavster · 27-10-2006, 04:27 AM

Quote:

Originally Posted by XeSolutions

Its gonna wipe out your customizations so I would write down all your customizations before hand so that you can re-do them after the revert....

You dont have to do a revert but its a good idea if you want any new features or bug fixes that have to do with the templates.

A strong argument for smarty templates or some such, IMO . . . .

StayHosted · 23-12-2006, 10:39 AM

Still find this incredibly frustrating that all your customisations get wiped out by reverting the template, it could have been done better without affecting the changes so drastically - we have made a lot of customisations to fit in with site designs and this is so annoying having to backout and manually add customisations each time there is a kayako upgrade.

Thats my whine over with, back to customising.....

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chadb_ca Offline New Member Posts: 3 Join Date: Jul 2005 Location: Calgary, AB	18-08-2005, 04:30 PM How do we 'Restore' the template?

scottpaterson Offline New Member Posts: 15 Join Date: Mar 2005	28-09-2005, 11:42 PM I havent upgraded any of the templates but when I look now ( after upgrading from .04 to .12 ) I can see lots of red icons ? What should I do ?

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	29-09-2005, 12:23 AM Hi, You will need to go through and revert each template, the changes could be bug fixes or new features that have been added and require a template revert. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

scottpaterson Offline New Member Posts: 15 Join Date: Mar 2005	30-09-2005, 12:12 AM Neil Sorry if I am being thick, but what exactly do you mean by "revert" each template ? I go to each template and there are 3 buttons, Save, Save and Reload and Restore. What should I do ?

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	30-09-2005, 01:23 AM Hi, You need to click on the restore button to revert the template to the original version for the build you are running. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

Cheetah Offline New Member Posts: 5 Join Date: Feb 2005	26-11-2005, 02:27 PM When you restore these templates, does it wype out all of the customazations??? Or does it only change the code to new code? I really hope it is the ladder And is it Restore Or is it Save & Reload Thanks PS: the header, footer, navbar and client css would not allow save & reload Last edited by Cheetah; 26-11-2005 at 02:51 PM.

mattiker Offline New Member Posts: 5 Join Date: Oct 2005	13-06-2006, 12:31 PM I would like to know the answer to cheetas question.... what about all the customisations I have done to the templates??? Do they just get wiped out and I have to start again? Thanks,

Digital Mayhem Offline Community Moderator Posts: 892 Join Date: May 2005 Location: Henderson, Nevada	13-06-2006, 02:27 PM Its gonna wipe out your customizations so I would write down all your customizations before hand so that you can re-do them after the revert.... You dont have to do a revert but its a good idea if you want any new features or bug fixes that have to do with the templates.

bareAre Offline New Member Posts: 18 Join Date: Mar 2006	11-08-2006, 09:57 AM It´s strange that it just don´t just update all templates not changed.. In my installation, all templates became red and it takes some time to go through all templates when I know I have only modified one or two and don´t know which one since everyone is red..