Upgrading from 3.00.32 to 3.11.00

Kailash · **Upgrading from 3.00.32 to 3.11.00 -** 07-03-2008, 09:00 AM

Hi,

I am currently using Kayako Helpdesk version 3.00.32 and planing to upgrade it 3.11.00. Is there any special point (other than to take the backup of the database) that I will need to take care while upgrading the Helpdesk?

Thanks,

Kailash

craigbrass · 07-03-2008, 10:19 AM

Take a backup of the files and database, upload the new files without the /config/ folder, go to /setup/ in your web browser, hit Upgrade and let it run through. Remove the /setup/ directory after you are done.

supportskins · 07-03-2008, 10:28 AM

Craig has covered it all although you can also refer to the "Upgrading" section of manual for reference.

craigbrass · 07-03-2008, 10:40 AM

(Redirecting)

Kailash · 07-03-2008, 01:44 PM

Thanks Craig,

Kailash

craigbrass · 07-03-2008, 02:37 PM

Your welcome, glad I could be of help.

Siora · 07-03-2008, 07:40 PM

Why not wait for the new stable build 3.20. No point in upgrading to an out of date version.

craigbrass · 07-03-2008, 08:32 PM

That is a good point actually, Mehul.

Siora · 08-03-2008, 02:15 AM

Quote:

Originally Posted by craigbrass

That is a good point actually, Mehul.

I wasn't quite sure why that wasn't mentioned but glad I could bring it up.

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Kailash Offline New Member Posts: 6 Join Date: Mar 2008	Upgrading from 3.00.32 to 3.11.00 - 07-03-2008, 09:00 AM Hi, I am currently using Kayako Helpdesk version 3.00.32 and planing to upgrade it 3.11.00. Is there any special point (other than to take the backup of the database) that I will need to take care while upgrading the Helpdesk? Thanks, Kailash

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	07-03-2008, 10:19 AM Take a backup of the files and database, upload the new files without the /config/ folder, go to /setup/ in your web browser, hit Upgrade and let it run through. Remove the /setup/ directory after you are done. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	07-03-2008, 10:28 AM Craig has covered it all although you can also refer to the "Upgrading" section of manual for reference. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	07-03-2008, 10:40 AM (Redirecting) Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Kailash Offline New Member Posts: 6 Join Date: Mar 2008	07-03-2008, 01:44 PM Thanks Craig, Kailash

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	07-03-2008, 02:37 PM Your welcome, glad I could be of help. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	07-03-2008, 07:40 PM Why not wait for the new stable build 3.20. No point in upgrading to an out of date version. Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	07-03-2008, 08:32 PM That is a good point actually, Mehul. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger