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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 35 Join Date: Mar 2006 | Upgrading from 3.00.32 to last stable build (how to detect zend or ion cube) ? -
26-09-2006, 11:35 PM
Hi, i'd like to upgrade from my 3.00.32 to last stable build, is it convenient ? How can i say which version is on my site (the zend open or ion cube one) ? How to upgrade correctly ? thanks |
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(#2)
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| Member Posts: 94 Join Date: May 2006 Location: Luton, UK |
27-09-2006, 09:08 AM
If you select phpinfo from the Admin CP, it will let you know if Zend is installed and I assume ion cude too. I've had no problems running the upgrade script, which was quite quick. Though make sure you backup your database and scripts first just in case! Hope this helps, Rob |
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(#3)
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| Member Posts: 35 Join Date: Mar 2006 |
27-09-2006, 02:54 PM
I've read the manual (but seems not cover specifically the upgrade option). I've to upload to my public on line esupport folder ALL the upload folder file of the new version ? In this way the old file will be overwritten. And after the upload i've to run setup ? Or i need to put the new upload folder in a different directory of my site and then only run setup ? I use filezilla. How to upload files in bin mode ? thanks |
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| build, cube, detect, ion, stable, upgrading, zend |
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