Kayako logo
Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
mgillman Offline
New Member
 
Posts: 5
Join Date: Dec 2005
Question Upgrading to 3.00.90 Fails - 18-09-2006, 09:30 PM

When I try to upgrade to 3.00.90 from 3.00.80, it get to the upgrade page fine. After I put in my username and password and press then "Next" Button, I get a "Page Not Found Error". I was able to restore back to 3.00.80 using the backups of the database and the software I made prior to starting the upgrade, now I need to figure out what when wrong and where.

PHP Version 4.4.2
MySql Version 5.0.18
Windows Server 2003

Any suggestions?
   
Reply With Quote
  (#2) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,852
Join Date: Aug 2006
Location: Mumbai, India
19-09-2006, 11:31 AM

Does it show the "Page not found" error immediately or the script waits for a while before timing out?



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
  (#3) Old
mgillman Offline
New Member
 
Posts: 5
Join Date: Dec 2005
19-09-2006, 12:19 PM

After clicking next, there window blanks and a message "Altering Table..." is displayed. After being displayed for a few moments, the "Page not found" is displayed.

Last edited by mgillman; 19-09-2006 at 12:33 PM.
   
Reply With Quote
Reply

Tags
fails, upgrading

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Upgrading .80 to .90 fails kenh Installation & Upgrading 5 26-09-2006 05:17 PM
Version 3.00.90 vs. 3.00.95 MikeKraken SupportSuite, eSupport and LiveResponse 1 17-08-2006 02:51 PM
Problem with KB Reports in 3.00.90 Stable xyzed SupportSuite, eSupport and LiveResponse 2 08-06-2006 07:14 AM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47