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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 16 Join Date: Feb 2007 | Upgrading to newest version -
13-03-2008, 01:35 PM
Hello, we upgraded to the newest version and noticed that the Popular Knowledgebase Articles on the home page of the support site now go to a blank page, why is this? |
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(#2)
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| New Member Posts: 16 Join Date: Feb 2007 |
13-03-2008, 01:45 PM
Also a chat has stopped working... |
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(#3)
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| Operations Manager  Posts: 5,025 Join Date: Jan 2006 Location: United Kingdom |
13-03-2008, 01:51 PM
Hi Ryan, 1) Have you reverted your templates after upgrading? 2) What versions have you upgraded from/to? -------------------------------------------------------------------
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(#4)
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| Senior Member  Posts: 3,529 Join Date: Aug 2006 Location: Mumbai, India |
13-03-2008, 02:25 PM
Quote:
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ | |
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(#5)
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| Operations Manager Posts: 5,025 Join Date: Jan 2006 Location: United Kingdom |
13-03-2008, 07:41 PM
Hi Ryan, I do not suppose you are on MSN messenger? If you are, please add me (address in my signature). -------------------------------------------------------------------
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| newest, upgrading, version |
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