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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 18 Join Date: Jul 2005 | Upgrading from v2 to v3 eSupport -
17-04-2007, 07:14 AM
I have not been able to find any documentation regarding this... When upgrading from v2 to v3, is there in import tool to import all tickets to the new system? Is there any documentation I can look at about this? Any help is greatly appreciated! Thanks, Aaron |
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(#2)
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| Senior Member  Posts: 3,681 Join Date: Aug 2006 Location: Mumbai, India |
17-04-2007, 08:37 AM
Aaron, This indeed is documented in the online manual of the software which you can find at http://manual.kayako.net. Look into the upgrade section and also make sure you are running v2.3.5 which was the last stable build in v2 series. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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