V 3.10.02 / Problem answering online

zoe · **V 3.10.02 / Problem answering online -** 05-06-2007, 11:27 PM

Hi, We are using Winnap and Support Suite 3.10.02.
When visitors ask to chat online we answer the request, but after some time, appears to cut connection. No messages arrive.

Whats happening?

printa · **same issue -** 06-06-2007, 12:43 AM

after a long chat the supportsuite client window crashes - we find the customer again and reinitiate the chat they dont seem to see any issues unless we dont respond.

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zoe Offline New Member Posts: 22 Join Date: Mar 2005	V 3.10.02 / Problem answering online - 05-06-2007, 11:27 PM Hi, We are using Winnap and Support Suite 3.10.02. When visitors ask to chat online we answer the request, but after some time, appears to cut connection. No messages arrive. Whats happening?

printa Offline New Member Posts: 21 Join Date: Oct 2006	same issue - 06-06-2007, 12:43 AM after a long chat the supportsuite client window crashes - we find the customer again and reinitiate the chat they dont seem to see any issues unless we dont respond.