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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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MarcelC Offline
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Posts: 103
Join Date: Jul 2004
Location: Netherlands
What is the best way to upgrade to V3 - 31-07-2006, 10:26 AM

My current esupport V2 is at domain.com/support and I would like to install V3 at domain.com/Esupport

After the install of V3 I want to import all V2 data. Then check the V3 setup and rearrange KB, Downloads etc. Basically set V3 to the way I want to use it.

After this I want to delete V2 files and move V3 to domain.com/support so clients can use the old url.

Is this possible or will it give errors on the url's of KB, Downloads etc. of the new V3 ?


Regards,

MarcelC
   
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