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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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brat42 Offline
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Why are we all being told to urgently upgrade to 3.50?? - 21-03-2009, 09:51 PM

I don't get, in the forums and on the kayako web site it all says we must upgrade to 3.50 and certain things won't work etc.

I upgraded to IE8 and the client support centre works abolutely fine (like it did in IE7) and yes a few things don't work in the staff support centre but there is a compatibility button in IE8!

Last edited by brat42; 21-03-2009 at 09:51 PM.
   
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Jamie Edwards Offline
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21-03-2009, 10:44 PM

Please see this thread for more information: IE8 seems to work with the compatibility mode


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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John Haugeland Offline
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23-03-2009, 04:45 PM

Brat42: The long and short of it is that many of our customers' users don't know about the compatability button. To keep that group from having a difficult time, we're advising immediate upgrade to modern support suite.


John used to be a Kayako developer
   
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