Yet another Admin panel problem

Keagle · **Yet another Admin panel problem -** 05-02-2008, 04:44 PM

I get ERROR: Domain does not match license key file domain (support.hostingcrate.com), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.

However key.php is set up to hostingcrate.com, so why isn't it working? Does the URL need to be changed to support.hostingcrate.com?

Thank you for your help!
Kurtis P.

**Jamie Edwards** · 05-02-2008, 04:48 PM

Hi Kurtis,

Assuming you have it installed on hostingcrate.com, and the key.php is for hostingcrate.com:

In the administrator control panel, under Settings -> General you need to set your "Product URL" to hostingcrate.com.

**Raghav Arora** · 05-02-2008, 04:54 PM

I just checked that you have installed the license at: HostingCrate - Powered By Kayako LiveResponse and your license key is set to "hostingcrate.com" which had to be 'support.hostingcrate.com"

Please email me your Kayako members area details for the authorization and I will change the domain name for you.

Regards,

Raghav Arora

Keagle · 04:59 PM

I have it installed at support.hostingcrate.com. Unfortunately I cannot get into the Admin CP because when I try I get:

Warning: Cannot modify header information - headers already sent by (output started at /home/hcrate/public_html/support/live/swift.php:273) in /home/hcrate/public_html/support/live/includes/functions.php on line 1614

Warning: Cannot modify header information - headers already sent by (output started at /home/hcrate/public_html/support/live/swift.php:273) in /home/hcrate/public_html/support/live/includes/functions.php on line 1627

I assumed this was due to the key.php being wrong.

EDIT: Thanks Raghav Arora! Will do now. EDIT2: Sent to the email in your sig

**Raghav Arora** · 05-02-2008, 05:04 PM

I have replied to your email. Issue shall be fixed now.

Regards,

Raghav Arora

Keagle · 05-02-2008, 05:10 PM

Thank you very much! Very quick.

victor12 · **Hello -** 28-02-2008, 12:33 AM

I'm having this same issue... Any idea how to fix this?

**Jamie Edwards** · 28-02-2008, 09:11 AM

Hi Victor,

Please submit a support ticket (http://members.kayako.net) and a technician will ensure your license is correct.

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Keagle Offline New Member Posts: 3 Join Date: Feb 2008	05-02-2008, 05:10 PM Thank you very much! Very quick.

victor12 Offline New Member Posts: 1 Join Date: Feb 2008	Hello - 28-02-2008, 12:33 AM I'm having this same issue... Any idea how to fix this?