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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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iq13 Offline
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Exclamation Zend errors after upgrading PHP to 5.1.6 - 22-09-2006, 06:52 PM

I have had my eSupport install setup adn running for about a year now without any issues. Upon upgrading php from 4.x to 5.1.6 I now receive the following error when visiting my install...

Zend Optimizer not installed

This file was encoded by the Zend Encoder / Zend SafeGuard Suite

In order to run it, please install the freely available Zend Optimizer, version 2.1.0 or later.

php -v indicates the following...

PHP 5.1.6 (cli) (built: Sep 22 2006 12:28:26)
Copyright (c) 1997-2006 The PHP Group
Zend Engine v2.1.0, Copyright (c) 1998-2006 Zend Technologies
with Zend Extension Manager v1.0.10, Copyright (c) 2003-2006, by Zend Technologies
with Zend Optimizer v3.0.0, Copyright (c) 1998-2006, by Zend Technologies

Just for kicks I created a php file with phpinfo() in it and it reflects what php -v says.

What do I do to make this work again?

Thank you.
   
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NC Software Offline
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22-09-2006, 09:30 PM

Update your Zend to the latest one they offer. I'm using 5.1.6 with Zend 3.latest with no problems.


Neal Culiner
NC Software, Inc.
Visual Basic .NET Forums
3.30.02 STABLE
   
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iq13 Offline
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Angry 26-09-2006, 06:56 PM

I have done that and am still receiving the same error. I have since installed ioncube and am attempting to overwrite the zend encoded files with the ioncube encoded ones and must be missing some because I still receive the "you don't have zend installed" error.

I also run the following from my cli dir and see this...

php index.php -h

====================
SWIFT CLI Debug
====================


(1) Check for Zend/ionCube Loader
(2) Exit

Please Type your Choice: 1
[OK]: Zend Optimizer
[OK]: ionCube Loader

These are all the same files that worked fine under php4.x, the only that changed was a php upgrade.

I emailed support about this last Friday and havn't heard back yet so any help you guys could offer would be MUCH appreciated.

Thank you.

Last edited by iq13; 26-09-2006 at 07:16 PM.
   
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iq13 Offline
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26-09-2006, 08:08 PM

Out of desperation I downgraded back to PHP 4.4.4 and things work again. Allthough I would really like to get PHP5.x working on this box so if anyone (kayako? hello?) has any ideas it would be greatly appreciated.

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