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(#1)
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| New Member Posts: 24 Join Date: Aug 2008 Location: Houston, TX |  CCed addresses getting random dot (.) added in the Domain -
14-02-2009, 07:56 PM
We have been having an issue with incoming emails that have others CCed on it. We had the Add CC as Recipient set (disabled now until this bug can be fixed). What is happening is that a random dot is added within the Domain section of the email address when it is parsed. I have been looking through the code to try and track down where this is happening to fix it. Example: Address that is CCed: someone@somewhere.com Address ends up as : someone@somewh.ere.com or someone@som.ewhere.com This has caused us a lot of problems with a few of our clients. Also, it does not happen to every CCed address. Anyone having similar problems? Forgot to add that we are running Support Suite Version 3.30.02 Stable. |
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(#2)
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| Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho |
17-02-2009, 07:07 PM
This is defect 814, which is fixed in CVS and due for fix for customers in the upcoming 3.50 stable. Kayako Bug Tracker - Viewing Issue #814 - Dot appending with email ids in CC field |
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(#3)
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| New Member Posts: 24 Join Date: Aug 2008 |
19-02-2009, 09:02 PM
When is 3.50 Stable planned to be released?
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(#4)
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| Senior Member  Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
20-02-2009, 06:56 AM
No ETA is currently available for the release.
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
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(#5)
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| Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho |
20-02-2009, 07:31 PM
RoadRash: we're testing it now. We're kind of hoping for early next week, but no promises.
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(#6)
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| New Member Posts: 24 Join Date: Aug 2008 Location: Houston, TX |
28-02-2009, 09:45 PM
Well unfortunately we will not be upgrading our Support Suite any time soon. We have done quite a bit of modification to fix bugs, customize some of the interfaces, and add additions that were not available. I have made the temp fix suggested in the Bug Tracker and it seems to have worked.
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(#7)
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| New Member Posts: 3 Join Date: Jan 2009 Location: Mexico |
06-03-2009, 08:20 PM
Is the new release ready? Bacause we have the same issue with the dots appending to the domain of the emails |
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(#8)
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| Operations Manager  Posts: 7,372 Join Date: Jan 2006 Location: England, UK |
06-03-2009, 08:23 PM
It isn't stable yet, but you can download the latest release candidate (marked as '3.50.01 CVS' under the Builds tab in the members' area. This release is stable, and will resolve this problem.
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