Clarification - E-mail address added to Distribution Group

[JWilpitz]

Could someone explain why incoming e-mail will not work coming from a distribution group or provide a work around?

E-mail address that we use for Kayako was added to our distribution list. So far, no e-mail has arrived into the Kayako system that was sent to our distribution list...yet the t_parser worked fine and displayed number e-mail and removed. However, no e-mail hit the kayako application.

Any suggestions or insight would be greatly appreciated.

JW

[Casey Rousseau]

Makes a big difference whether you're using Pop or piping it. Some of us have experience with one, others the other.

[JWilpitz]

At this time we are using the Pop.

[Casey Rousseau]

In that case, unless the distribution list email address is the same as the queue address, you may need to set up a catch-all parser rule to accept messages in the box that weren't "To:" the queue address. We have several legacy support email addresses that are redirected at the mail server into a single box. Until we set up a catch-all, none of them were acted on by the parser.