Constant problems with ticket : Invalid parser log entry.

[fireman949]

When viewing the e-mail source on spam reports I am constantly seeing:

Invalid parser log entry. Make sure that the parser log entry exists in the database and has not been deleted.

I assume it has to do with the quality of the e-mail parser. Is there a fix for this?

[supportskins]

Kayako cleans the parser log with its maintenance script which Kayako automatically runs at regular basis to improve the softwares performance or the parser log entry would be removed if it is too big. There is nothing wrong with your email parser.