cPanel Piping

Tim Weir · **cPanel Piping -** 31-05-2006, 01:18 PM

Alright folks!

Right ive just purchased Kayako... and upto now its giving me a really bad headache but im sure it will be worth it in the end!

We have managed to setup the full system and its operating fine, now ive come to the cPanel Piping.... 3 words.... "oh, my," and "lord"... im a webhost this should be easy for me!! lol

Can anyone give any advice on how to get going? So far we have followed the manual, and got no where!

This is what we have done:

CMOD /home/account/public_html/support/cli/index.php to 755

We then have gone into our cPanel, added a forwarder for support@domain.com to forward to /home/account/public_html/support/cli/index.php

And still no luck... tried to view the Kayako Knowledgebase Online Flash Tutorial but thats dead!

Any help would be much appric.

Tim

**Digital Mayhem** · 31-05-2006, 01:32 PM

thats cause your forwarder is wrong its |/home/account/public_html/support/cli/index.php the | has to be in front...

Tim Weir · 31-05-2006, 01:34 PM

Sorry that is actually what i mean! just typed it incorrectly. Still no joy! Mind confuzzelin

**Digital Mayhem** · 31-05-2006, 01:35 PM

did you setup the mail parsers in the SupportSuite Admin CP? If so when you send a test email to support@domain.com does the email address you sent the test email from get a email back with a error message or anything?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Digital Mayhem Offline Community Moderator Posts: 887 Join Date: May 2005 Location: Henderson, Nevada	31-05-2006, 01:32 PM thats cause your forwarder is wrong its \|/home/account/public_html/support/cli/index.php the \| has to be in front...

Tim Weir Offline New Member Posts: 4 Join Date: May 2006	31-05-2006, 01:34 PM Sorry that is actually what i mean! just typed it incorrectly. Still no joy! Mind confuzzelin

Digital Mayhem Offline Community Moderator Posts: 887 Join Date: May 2005 Location: Henderson, Nevada	31-05-2006, 01:35 PM did you setup the mail parsers in the SupportSuite Admin CP? If so when you send a test email to support@domain.com does the email address you sent the test email from get a email back with a error message or anything?