Cpanel Piping not working

[infoweb]

Hi there,

I know this has been covered all over the forums, and I've tried every tip I could find But my piping still isn't working. Let me explain.

I just moved hosts, from one cpanel account to another.

Piping was working fine before I moved.

Now it doesn't.

I guess the messages are getting through because if I change the pipe path I get an "message delivery failed" notification.

When I use the correct pipe path I don't get the message but nothing appears in the help desk. They just Vanish!!

I have the EXACT same setup as I did in my old cpanel account, same domain setup, same subdomain setup (domain is infoweblink.com subdomain support.infoweblink.com)

The only tip I didn't try is the one post about exim

couldn't figure out were to find the file to modify.

Any help would be greatly appreciated.

Regards
Mark

[Jamie Edwards]

Hi Mark,

Have you tried asking your host about why this may be happening? It is likely they will be able to identify off-hand a configuration that is particular to their server set up that may have stopped your piping from working.

Have you also made sure to set the file permissions for the /cli/index.php file? These may have not been carried over if you downloaded your files and reuploaded them.

[infoweb]

Hi there Jamie,

They're looking into now as well.

I checked the permissions and they are set to 755 for the /cli/index.php file

the hosting company suggested I use the full path |/usr/local/bin/php /home/infoweb/public_html/support/cli/index.php

so I'm trying both:

|/usr/local/bin/php /home/infoweb/public_html/support/cli/index.php

and

|/home/infoweb/public_html/support/cli/index.php

but still no luck.

The strange part is that I seem to be getting the odd one through. one of my team is able to submit tickets via email but not ME! but not a single one of mine!!

[infoweb]

ooopps

Boy Am I embarrased.

It turns out I must have banned myself at some point

That's why other people could submit tickets.

No I just have to figure out how to unban myself

Thanks for the fast response anyhow

Regards
Mark

[Jamie Edwards]

I suggest you try make the file 777 writeable. I also suggest you try using:

"| php -q /home/infoweb/public_html/support/cli/index.php"
and
"|/usr/local/bin/php -q /home/infoweb/public_html/support/cli/index.php"

I am no technical expert on this I am afraid, I usually solve it by trial and error!

[Jamie Edwards]

Originally Posted by infoweb

ooopps

Boy Am I embarrased.

It turns out I must have banned myself at some point

That's why other people could submit tickets.

No I just have to figure out how to unban myself

Thanks for the fast response anyhow

Regards
Mark

oh dear!

Glad you have it sorted now.