Cron Job Issue

envisagetech · **Cron Job Issue -** 09-06-2009, 08:34 AM

Dear all,

I am trialing the software and so far very impressed. I am however getting the following on my Cron job.

--09:05:01-- http://support.envisage-tech.co.uk/c....php?t_=parser
=> `/dev/null'
Resolving support.envisage-tech.co.uk... 79.170.44.105 Connecting to support.envisage-tech.co.uk|79.170.44.105|:80... failed: Connection refused.

I am able to convert emails on my exchange mailbox to tickets but can figure out why i am getting this error...?

supportskins · 09-06-2009, 05:30 PM

Make sure the details you are using for the POP3 account is correct.

John Haugeland · 09-06-2009, 07:22 PM

For whatever reason, the console mode web browser (ostensibly wget) is unable to touch that IP address, because the IP address is declining a connection. It's probably an overly strict firewall rule. Please open a support ticket.

envisagetech · 10-06-2009, 08:09 AM

The thing that I dont get is that the IP in the error is the address of my hosting not my exchange server?

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supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	09-06-2009, 05:30 PM Make sure the details you are using for the POP3 account is correct. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

John Haugeland Offline Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho	09-06-2009, 07:22 PM For whatever reason, the console mode web browser (ostensibly wget) is unable to touch that IP address, because the IP address is declining a connection. It's probably an overly strict firewall rule. Please open a support ticket. John used to be a Kayako developer

envisagetech Offline New Member Posts: 2 Join Date: Jun 2009	10-06-2009, 08:09 AM The thing that I dont get is that the IP in the error is the address of my hosting not my exchange server?