Direct email to hosted account?

[RobertBasil]

I sent an email to support@mydomain.helpserve.com to test on our hosted account and it has not shown up in the ticket list yet, nor have I received any kind of bounce back. I have been clicking around inside of the Staff CP to try and make sure the psuedo-cron picks it up. (If it needs me to do so)

#1 Do the email's sent to the hosted account this way need the psuedo-cron to run or are they parsed automatically?

#2 If they need the psuedo-cron to run how often is it run? Is it 10 minutes like the pop.Imap checking? If so, it's been 20 plus minutes since it was sent.

Thanks,

[Jamie Edwards]

#1 Do the email's sent to the hosted account this way need the psuedo-cron to run or are they parsed automatically?

They are pushed (piped) to your support desk, so it does not rely on the cron.

If you're not seeing your e-mail appear (an e-mail queue should have been created by default for you; have you removed it?), please submit a support ticket.