Duplicate tickets with IMAP

stormy · **Duplicate tickets with IMAP -** 12-06-2008, 12:42 PM

I am still using Kayako 2 (I like it better than 3). I upgraded my server to a current cPanel installation with Apache 2, PHP 5 and MySQL 5, and I'm having a problem with some duplicate tickets.

Sometimes a message will get stuck in the mailbox and a new ticket is created everytime the pop3functions are called.

I haven't been able to find a pattern. Any ideas on what to check? Should I switch this site back to PHP 4?

I also haven't been able to setup piping across subdomains. I'll open a separate thread.

craigbrass · 12-06-2008, 01:05 PM

Kayako have discontinued support for V2 long ago so you won't get any help directly from them.

I think the issue is using Apache 2 / PHP 5 / MySQL 5 though. Try Apache 1.3 / PHP 4 / MySQL 4.1.

stormy · 12-06-2008, 01:17 PM

Yeah I know. It's a shame because IMO V3 sucks.

I don't think I can use Apache 1.3 / PHP 4 / MySQL 4.1 side-by-side with the new setup. I guess the only solution would be to try and get piping working across subdomains.

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craigbrass Offline Senior Member Posts: 5,401 Join Date: Jun 2005 Location: Cumbria, UK	12-06-2008, 01:05 PM Kayako have discontinued support for V2 long ago so you won't get any help directly from them. I think the issue is using Apache 2 / PHP 5 / MySQL 5 though. Try Apache 1.3 / PHP 4 / MySQL 4.1. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

stormy Offline Member Posts: 40 Join Date: Jan 2004	12-06-2008, 01:17 PM Yeah I know. It's a shame because IMO V3 sucks. I don't think I can use Apache 1.3 / PHP 4 / MySQL 4.1 side-by-side with the new setup. I guess the only solution would be to try and get piping working across subdomains.