E-mail piping not working anymore

[wintech2003]

Today I discovered that e-mail piping does not work anymore on my SupportSuite.

I can't remember when the last time was since it worked, since I don't know whether my customers e-mail me, or send the ticket via the Submit ticket form.

It could be that it all started after upgrading to Plesk 8.3 (CentOS 4).

So I decided I do all the process again from the begining in order to be sure that everything is configured like it should be.

What I have done so far:
1. Updated SupportSuite to latest version 3.20.02 STABLE (everything works fine, expect e-mail piping)
2. Set the permissions of the file /cli/index.php to 755
3. Created a file under /var/qmail/mailnames/mydomain.com/ named .qmail-noc with the following text:

| php -q /var/www/vhosts/mydomain.com/subdomains/support/httpsdocs/helpdesk/cli/index.php

and chmoded it to 0644
4. Changed the path to php in /cli/index.php from /usr/local/bin/php to /usr/bin/php

What I tried in addition to the above:
I tried to change the file .qmail-noc to

|/var/www/vhosts/mydomain.com/subdomains/support/httpsdocs/helpdesk/cli/index.php

which actually was exactly how I had it configured before (and it was working).

Errors:
When the .qmail-noc is

|/var/www/vhosts/mydomain.com/subdomains/support/httpsdocs/helpdesk/cli/index.php

I get

/bin/sh: /var/www/vhosts/mydomain.com/subdomains/support/httpsdocs/helpdesk/cli/index.php: Permission denied

When the .qmail-noc is:

| php -q /var/www/vhosts/mydomain.com/subdomains/support/httpsdocs/helpdesk/cli/index.php

I get

No input file specified.

When the .qmail-noc is:

"| php -q /var/www/vhosts/mydomain.com/subdomains/support/httpsdocs/helpdesk/cli/index.php"

I get

No input file specified.

When the .qmail-noc is:

"|/var/www/vhosts/mydomain.com/subdomains/support/httpsdocs/helpdesk/cli/index.php"

I get

No input file specified.

Remarks:
When I run "php /cli/index.php -h", the Zend/IonCube Loader check script works fine. No problems at all. I tried that as user root and as the user that is the owner of the file /cli/index.php

The only thing that I didn't try is something I read in the following post:
Email piping and parsing not work with my plesk 8
He says that php.ini was set to 600... my php.ini is set to 644.

Any other ideas on what to try?

[supportskins]

Email piping will not break just like that. Contact Kayako Support from http://members.kayako.net/. They will assists you in troubleshooting the issue and help you fix it.

[wintech2003]

Finally... I managed to fix it by chmoding httpsdocs/ to 755...

[supportskins]

Glad to know the issue is fixed