Email Issue?

jpilon · **Email Issue? -** 23-10-2007, 01:39 AM

Hello,

Just bought the script, very nice!

Issue:
When ever I post a reply to a question in the staff control panel, the page submits and then displays a blank page. When I uncheck the "Send Email" checkbox it works just fine, but obviously the user doesn't receive the email.

Has anyone found a fix for this?

Thanks,
Joe

supportskins · 23-10-2007, 08:55 AM

Check your server error_log for any reported errors.

vincetan · 23-10-2007, 11:23 AM

Joe,

thats exactly the problem i got too

it was blank. i didnt know untick the send mail will work fine till i saw your post and tested it.

its weird. basically my entire kayako esupport unsuccessful in getting any email out, whether it is the autoresponded mail, send email, send reply. all those function doesnt get any email out!! arghhh

-Vince

josan · 23-10-2007, 11:59 AM

I had the same issue. Had to do with 'mbstring' not compiled with PHP.
Solution: Complile (or let someone else) PHP with mbstring

supportskins · 23-10-2007, 01:23 PM

mbstring could be one of the reasons. Although you can confirm it by viewing the server error_log which should print out the PHP errors thrown out by the script if any.

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jpilon Offline New Member Posts: 5 Join Date: Oct 2007	Email Issue? - 23-10-2007, 01:39 AM Hello, Just bought the script, very nice! Issue: When ever I post a reply to a question in the staff control panel, the page submits and then displays a blank page. When I uncheck the "Send Email" checkbox it works just fine, but obviously the user doesn't receive the email. Has anyone found a fix for this? Thanks, Joe

supportskins Offline Senior Member Posts: 3,718 Join Date: Aug 2006 Location: Mumbai, India	23-10-2007, 08:55 AM Check your server error_log for any reported errors. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

vincetan Offline New Member Posts: 4 Join Date: Oct 2007	23-10-2007, 11:23 AM Joe, thats exactly the problem i got too it was blank. i didnt know untick the send mail will work fine till i saw your post and tested it. its weird. basically my entire kayako esupport unsuccessful in getting any email out, whether it is the autoresponded mail, send email, send reply. all those function doesnt get any email out!! arghhh -Vince

josan Offline New Member Posts: 17 Join Date: Oct 2007	23-10-2007, 11:59 AM I had the same issue. Had to do with 'mbstring' not compiled with PHP. Solution: Complile (or let someone else) PHP with mbstring