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jpilon Offline
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Email Issue? - 23-10-2007, 01:39 AM

Hello,

Just bought the script, very nice!

Issue:
When ever I post a reply to a question in the staff control panel, the page submits and then displays a blank page. When I uncheck the "Send Email" checkbox it works just fine, but obviously the user doesn't receive the email.

Has anyone found a fix for this?

Thanks,
Joe
   
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supportskins Offline
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23-10-2007, 08:55 AM

Check your server error_log for any reported errors.



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vincetan Offline
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23-10-2007, 11:23 AM

Joe,

thats exactly the problem i got too

it was blank. i didnt know untick the send mail will work fine till i saw your post and tested it.

its weird. basically my entire kayako esupport unsuccessful in getting any email out, whether it is the autoresponded mail, send email, send reply. all those function doesnt get any email out!! arghhh

-Vince
   
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josan Offline
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23-10-2007, 11:59 AM

I had the same issue. Had to do with 'mbstring' not compiled with PHP.
Solution: Complile (or let someone else) PHP with mbstring
   
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supportskins Offline
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23-10-2007, 01:23 PM

mbstring could be one of the reasons. Although you can confirm it by viewing the server error_log which should print out the PHP errors thrown out by the script if any.



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