email piping 3.00.90

rickowen · **email piping 3.00.90 -** 13-06-2006, 03:46 PM

Hi

we have 4 queues set up (Was 2 but have set 2 new to test)
the first queue support@myhelpdesk.co.uk. works fine
logs call, sends call info to customer etc
all remaining queues
support@pelicanit.co.uk (also original and was working)
test@myhelpdesk.co.uk
test@pelicanit.co.uk
all log the call, but do not send a reply to the customer instead and error message is sent
see below

----- The following addresses had permanent fatal errors -----
"|/home/sites/www.myhelpdesk.co.uk/web/esupport/cli/index.php"
(reason: 255)
(expanded from: <test@myhelpdesk.co.uk>)

----- Transcript of session follows -----
554 5.3.0 unknown mailer error 255

the call is logged into the system, but above message sent not the usual replie with ticket info in.

Any ideas

version 3.00.90

thanks

Richard

rickowen · 13-06-2006, 03:49 PM

also now getting this in the pharser log as of yesterday

Invalid Parser Log entry. Make sure that the Parser Log entry exists in the database and has not been deleted

rickowen · 13-06-2006, 04:08 PM

now all queues have the same problem

rickowen · 13-06-2006, 05:48 PM

HI

all queues now working after reloading 3.00.90 upgrade how ever no emails are now being sent out to the customer.
We get the staff emails but no customer email is send with call details

Any help please

Richard

rickowen · 13-06-2006, 06:15 PM

all fixed except customer inital call email please see

http://forums.kayako.com/showthread....6829#post36829

mhunt · 28-06-2006, 02:47 PM

I am also having the issue of inbound emails not getting picked up by the parsers, and the 'Invalid Log Entry' messages in the parser logs. I'm using the latest .90 build.

Any ideas?

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rickowen Offline Member Posts: 42 Join Date: Dec 2005 Location: Camberley, UK	13-06-2006, 03:49 PM also now getting this in the pharser log as of yesterday Invalid Parser Log entry. Make sure that the Parser Log entry exists in the database and has not been deleted

rickowen Offline Member Posts: 42 Join Date: Dec 2005 Location: Camberley, UK	13-06-2006, 04:08 PM now all queues have the same problem

rickowen Offline Member Posts: 42 Join Date: Dec 2005 Location: Camberley, UK	13-06-2006, 05:48 PM HI all queues now working after reloading 3.00.90 upgrade how ever no emails are now being sent out to the customer. We get the staff emails but no customer email is send with call details Any help please Richard

rickowen Offline Member Posts: 42 Join Date: Dec 2005 Location: Camberley, UK	13-06-2006, 06:15 PM all fixed except customer inital call email please see http://forums.kayako.com/showthread....6829#post36829

mhunt Offline Member Posts: 63 Join Date: May 2005	28-06-2006, 02:47 PM I am also having the issue of inbound emails not getting picked up by the parsers, and the 'Invalid Log Entry' messages in the parser logs. I'm using the latest .90 build. Any ideas?