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level4designs Offline
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Posts: 11
Join Date: Dec 2007
Email Piping Cleanup - 29-07-2008, 05:44 PM

Hello: - sorry, posted this in another place...

I have 2 questions.

1. why does the email piping cause my messages to have an extra line spacing in there?

2. How do I get my email piping to clean up the email box once it has downloaded the messages? right now they are building up since I am just forwarding the emails along? or is this cleanup suppose to happen each day or something?

thanks


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Josh Jones
Level Four Storefront, LLC
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John Haugeland Offline
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Join Date: Dec 2007
Location: Boise, Idaho
29-07-2008, 08:37 PM

Issue 1 is probably either bug 635 or bug 595. Would you look at each, and see if either of them describes your current situation, please, sir?

Kayako Bug Tracker - Viewing Issue #595 - Newline stripping in plaintext signatures
Kayako Bug Tracker - Viewing Issue #635 - Autoresponder and staff email handle HTML signatures differently

Issue 2 is a support issue. Because we'll need access to your server, and because this is a public forum, I'd ask that you please open a support ticket.

Thank you for your flexibility.


John used to be a Kayako developer
   
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