Email Piping on different Servers

njclark007 · **Email Piping on different Servers -** 18-09-2007, 12:51 AM

I'm trying to migrate our Kayako Support Suite system from 1 server to a couple for servers.

Server a. -> Kayako Support Suite.
Server b. -> Email Server

Would it still be possible to "pipe" emails unto Server a from Server b?

craigbrass · 18-09-2007, 08:07 AM

I don't think so but you would be able to use POP or IMAP to pull the mail.

supportskins · 18-09-2007, 10:56 AM

Presuming your helpdesk is installed on DomainA.com and that the email email@domainA.com is already piped into the helpdesk, what you can do is:

1) Add the email address email@domainb.com into the helpdesk with the method as "Pipe"
2) Set an email forward from email@domainb.com to email@domaina.com.

Now send an email to email@domainb.com, it should create a ticket into the helpdesk.

craigbrass · 18-09-2007, 11:02 AM

That would require having a mail service on the Kayako server though defeating the object of splitting into 2 servers.

supportskins · 18-09-2007, 11:24 AM

Quote:

Originally Posted by craigbrass

That would require having a mail service on the Kayako server though defeating the object of splitting into 2 servers.

Right, seems like I misread the question. My bad!

**Mohit Sharma** · 18-09-2007, 11:50 AM

Hi,

Yes, Piping on different servers is very much possible. For this you have to do a dummy installation on all the domains. By dummy installation I meant just files are required and no need to execute setup. After placing files on all the domains open the database access for all the domains. After this configure the config file on all the dummy installations according to the original helpdesk.

Now we are all set for configuring piping on multiple servers . Just configure the piping normally using different cli/index.php on different servers.

The above method is also valid for configuring integration of ModernBill and SupportSuite on different servers.

If you have any query regarding this then please create a ticket or contact me on my email address.

Regards,

supportskins · 18-09-2007, 12:54 PM

How is this possible for a server with no mail server?

**Mohit Sharma** · 04:52 AM

Quote:

Originally Posted by supportskins

How is this possible for a server with no mail server?

I just gave an idea of configuring email piping where domains are on multiple servers. You are right the email piping needs mail servers on all the servers. I missed this to explain( Thanks Hiren). If mail server is missing then refer to Piping on seperate server

Regards,

supportskins · 20-09-2007, 06:58 AM

Mohit,
Thanks for the clarification

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Email piping on Windows	v0lc4n0	E-mail Piping Issues	16	13-06-2008 05:16 PM
email piping questions	Aaron	Presales Questions	1	22-05-2007 10:45 PM
Email Piping Partailly Works - Qmail	brooky	E-mail Piping Issues	2	04-08-2006 01:00 PM
Email Piping on separate server or just no email piping at all	Skeptical	SupportSuite, eSupport and LiveResponse	3	18-05-2006 01:56 AM

njclark007 Offline New Member Posts: 9 Join Date: Sep 2007	Email Piping on different Servers - 18-09-2007, 12:51 AM I'm trying to migrate our Kayako Support Suite system from 1 server to a couple for servers. Server a. -> Kayako Support Suite. Server b. -> Email Server Would it still be possible to "pipe" emails unto Server a from Server b?

craigbrass Offline Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK	18-09-2007, 08:07 AM I don't think so but you would be able to use POP or IMAP to pull the mail. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK	18-09-2007, 11:02 AM That would require having a mail service on the Kayako server though defeating the object of splitting into 2 servers. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	18-09-2007, 12:54 PM How is this possible for a server with no mail server? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	20-09-2007, 06:58 AM Mohit, Thanks for the clarification Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/