Email Piping Plesk 9.2.1 / esupport

[cpn-de]

Hi,

I'm actually testing an esupport trial. Now I'm trying to setup email piping for incoming emails on support@support.oursite.de

I did the following steps:

1. CHMOD the /cli/index.php file to 755
2. Via SSH, logged into server as root.
3. Changed directory to /var/qmail/mailnames/support.oursite.de/
4. Created a file called .qmail-support.
5. Edited the file, adding the following line, WITHOUT THE QUOTES: "| php -q /var/www/vhosts/support.oursite.de/httpdocs/cli/index.php"
6. Saved the file and CHMOD it to 0644.
7. Created a emial que in the Adminpanel of eSupport for this domain.

In Plesk this email does not have a mailbox or forwarder active!

It seems thst the Emails don't reach the esupport, cause the parser log of the esupport admin panel shows no entries!

Any ideas?

Andy

[dotboost]

Check the following:
1. the file .qmail-support should be chmod 0600 , owner: popuser, group: popuser
2. chmod the folder /var/www/vhosts/support.oursite.de/httpdocs to 0755
3. open in a text editor the file cli/index.php
Edit first line to match your php path. Usually on default centos/rhel OS and Plesk is
#!/usr/bin/php -q
4. Test with a ticket
5. If is not parsed, try this:
tail -100 /usr/local/psa/var/log/maillog
You may find here such interesting errors.