Email piping problem on Pair.com

[kenja]

Hi. I am trying to set up and evaluate Kayako support on my pair.com dedicated server. I am having trouble getting qmail to behave itself through the pair control panel. Pair.com uses an "Account Control Center" panel to adjust email configuration. ACC automatically creates the .qmail- files.

I am trying to configure it so that emails going to "support@mydomain.com" are piped into

/usr/www/users/username/mydomain/support/cli/index.php

The ACC allows you to add rules to mailboxes. I added a "filter" rule which is how you send a command to a script. When I enter the commands detailed in your documentation:

"|/usr/www/users/username/mydomain/support/cli/index.php" or
"| php -q /usr/www/users/username/mydomain/support/cli/index.php" or
|/usr/www/users/username/muydomain/support/cli/index.php

the system automatically prefixes the command with /usr/home/username. None of the three commands works.


Here's what I've done so far:
1) I set up a mailbox for support@mydomain.com in the ACC panel. I then added a filter recipe using the command detailed in the attached pdf. Upon inspecting the .qmail-mydomain:com-support file in /var/rules/username/, it appears that it the control panel is modifying the command I entered and it does not work. Here is the line that is generated by the ACC.

# FILTER support@mydomain.com /usr/home/username/| php -q /usr/www/users/username/mydomain/support/cli/index.php
|/var/qmail/bin/preline /usr/home/username/| php -q /usr/www/users/username/mydomain/support/cli/index.php
# MAILBOX mydomain.com@support@support
|/var/qmail/bin/preline -f /var/qmail/bin/bouncesaying "Message rejected by mailbox due to space constraints." /usr/local/libexec/virtual.local -f ${SENDER:-${USER$

I can't modify the file because it is owned by the root and updated by the ACC. See the following pair article on setting up qmail:
http://www.pair.com/support/knowledg...ing_qmail.html


2) I deleted the mailbox for support@mydomain.com, verified the profile was deleted from /var/rules/whiteman, and created a .qmail-mydomain:com-support file in my home directory. According to your knowledge base article, this should work. I created the file with the exact command syntax detailed in the attached pdf.

Neither approach is working. By the way, I set the /cli folder permissions to 777. And I do have a mail queue defined for the pipe.

Thanks,
Kenja

[kenja]

Okay. I figured it out on my own.

You need to make sure there is no mailbox for the email address you plan to use. Do this in the ACC control panel. If there is a box for the address you want to pipe, delete that box. You can't add the pipe directly from the ACC control panel. Once you verify that there is no mailbox, there will be no .qmail file for the piped address in the default folder (/var/rules/username). This will force qmail to check your home folder for the file when emails with that address come in.

Create a file in your ~/ directory called .qmail-mydomain:com-support (substitute sales, support, etc, depending on the email name you want to catch).

The file should contain the following:

|/usr/www/users/yourusername/cgi-bin/php4.cgi -q /usr/www/users/yourusername/yourdomainname/support/cli/index.php

Save the file and change the permission on that file to 444 (very important since it will error out silently if you don't).

You have to run the CGI version of php (in the syntax above) in order for it to run zend optimizer. The default PHP installation does not have zend optimizer enabled.

I hope this helps someone else solve the problem, too.