Email queue problem

dennisboys · **Email queue problem -** 17-05-2007, 10:13 AM

I set up an email queue to download emails from my gmail via pop3 ssl, and I found out kayako download the same email for about 400 times

. Is there anything that I did wrong?

**Jamie Edwards** · 17-05-2007, 11:47 AM

Hi Dennis,

Please submit a support request ("Get Support" under your members area) so that a support technician can trace the issue.

supportskins · 17-05-2007, 01:24 PM

That is wierd. Kayako deleted an email once it has downloaded from POP3 account. Might be a misconfiguration issue.

dennisboys · 18-05-2007, 02:11 AM

Nope, It won't delete emails in pop3 account as I've test it on other account(my personal email account). The oringinal mail stays in account and will not be deleted.

Siora · 18-05-2007, 02:23 AM

Quote:

Originally Posted by dennisboys

Nope, It won't delete emails in pop3 account as I've test it on other account(my personal email account). The oringinal mail stays in account and will not be deleted.

Thats strange because it deletes the emails from my accounts.

dennisboys · 18-05-2007, 03:26 AM

Quote:

Originally Posted by Jamie Edwards

Hi Dennis,

Please submit a support request ("Get Support" under your members area) so that a support technician can trace the issue.

Ok thx. Ticket submitted.

dennisboys · 18-05-2007, 03:28 AM

Quote:

Originally Posted by Siora

Thats strange because it deletes the emails from my accounts.

My account are all gmail accounts. And you?

supportskins · 18-05-2007, 09:33 AM

What happens if you run the URL -- http://www.domain.com/path_to_your_s....php?_t=parser in your browser?

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dennisboys Offline New Member Posts: 7 Join Date: Aug 2006	Email queue problem - 17-05-2007, 10:13 AM I set up an email queue to download emails from my gmail via pop3 ssl, and I found out kayako download the same email for about 400 times . Is there anything that I did wrong?

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	17-05-2007, 01:24 PM That is wierd. Kayako deleted an email once it has downloaded from POP3 account. Might be a misconfiguration issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

dennisboys Offline New Member Posts: 7 Join Date: Aug 2006	18-05-2007, 02:11 AM Nope, It won't delete emails in pop3 account as I've test it on other account(my personal email account). The oringinal mail stays in account and will not be deleted.

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	18-05-2007, 09:33 AM What happens if you run the URL -- http://www.domain.com/path_to_your_s....php?_t=parser in your browser? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/