email rebounced and can't create a ticket

[kenlinww23]

Hi all,

When submit an email to support@xxx.com email address, the email was rebounced and showed the following errors. It also can't create a ticket. It's workable in past but didn't work suddenly recently.

How can resolve this problem?

many thanks,

Ken


----- The following addresses had permanent fatal errors -----
"|/usr/local/apache/htdocs/es/upload_zend/admin/pop3pipe.php"
(reason: 126)
(expanded from: <support@support.system2u.com>)

----- Transcript of session follows -----
sh: line 1: /usr/local/apache/htdocs/es/upload_zend/admin/pop3pipe.php: Permission denied
554 5.3.0 unknown mailer error 126

Final-Recipient: RFC822; support@support.system2u.com
Action: expanded (to multi-recipient alias)
Status: 2.0.0
Last-Attempt-Date: Tue, 24 Jun 2008 14:57:01 +0800

Final-Recipient: RFC822; support@support.system2u.com
X-Actual-Recipient: X-Unix; |/usr/local/apache/htdocs/es/upload_zend/prect-admin/pop3pipe.php
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Unix; 126
Last-Attempt-Date: Tue, 24 Jun 2008 14:57:01 +0800

[supportskins]

pop3pipe.php - are you using v2?

[kenlinww23]

Yes, ver. 2 , thanks

[craigbrass]

Version 2 is nolonger supported so I suggest you upgrade to V3.

[kenlinww23]

My php version is:
Copyright (c) 1997-2004 The PHP Group
Zend Engine v2.0.2, Copyright (c) 1998-2004 Zend Technologies
with Zend Extension Manager v1.0.10, Copyright (c) 2003-2006, by Zend Technologies
with Zend Optimizer v3.0.1, Copyright (c) 1998-2006, by Zend Technologies

How can I debug? Thanks

[craigbrass]

We are not talking about PHP. We are talking about Kayako. Kayako eSupport V2 is not supported here anymore.