Email template

Alex H · **Email template -** 20-03-2008, 10:46 PM

Hi Can anyone tell me which template controls the autoresponse email following submission of support ticket?

thanks
A

supportskins · 21-03-2008, 10:27 AM

Alex you need to modify the email_autoresponder template. Make sure you rebuild the software cache after modifying the template.

Alex H · 21-03-2008, 12:06 PM

Thanks

Alex

supportskins · 21-03-2008, 03:49 PM

No problem

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Alex H Offline Member Posts: 150 Join Date: Aug 2004 Location: Devon UK	Email template - 20-03-2008, 10:46 PM Hi Can anyone tell me which template controls the autoresponse email following submission of support ticket? thanks A When you have eliminated the impossible, whatever remains, however improbably, must be the truth

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	21-03-2008, 10:27 AM Alex you need to modify the email_autoresponder template. Make sure you rebuild the software cache after modifying the template. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Alex H Offline Member Posts: 150 Join Date: Aug 2004 Location: Devon UK	21-03-2008, 12:06 PM Thanks Alex When you have eliminated the impossible, whatever remains, however improbably, must be the truth

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	21-03-2008, 03:49 PM No problem Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/