eSupport Mail Queue from Exchange 2007 POP3 Mails are not Downloaded

[chrismorley]

Hi, i have an exchange server 2007 with the support@mydomain.com email address and am able to log in via POP3 client (Windows Outlook Express without encryption to port 110) and it works ok and downloads mail for that address.

I have also setup the mail queue for support@mydomain.com, and also the sudo internal cron page is polled by the system cron as per the instructions.

Unfortunatly even though i know there is mail sitting in the support@mydomain.com inbox, and the Download POP3 task completes without error (in the not so detailed log under the admin control panel!), no mail is downloaded into the eSupport queue or processed by the mail parser.

I have double checked the server settings, and i am positive they are ok as per the working Outlook Express config. I cant see any detailed log or trace, is one available on the filesystem to show the steps carried out and exact addresses used to connect to the eSupport helpdesk to help me diagnose the problem?

Many thanks in advance,

Chris

[craigbrass]

Maybe see Setting up e-mail parsing using POP3 (or IMAP) on Windows 2003 Server and try that method instead?

[chrismorley]

Thanks for the post Craig, on testing i get the following error:

http://support.rotarymep.com/cron/index.php?_t=parser

Connecting to 'rmep-hq-cas001.rotarymep.com' on port 110 with user name 'support@rotarymep.com'...

One or more errors occurred when reading Queue #1.

1. Kerberos error: No credentials cache found (try running kinit) for webmail.rotarymep.com

Fetch completed! Total messages processed: 0. Accepted: 0 / Rejected: 0

My POP3 service on the exchange box is using Basic Authentication. Any ideas?

Many thanks,

Chris

[Jamie Edwards]

Hi Chris,

SupportSuite POP3 from Exchange 2007

SupportSuite POP3 from Exchange 2007

The problem is usually down to the one described in the first link. You would be better off submitting a support ticket, so that you can get assistance from our support staff.

[chrismorley]

I have to recompile PHP without IMAP Kerbos support.

I downloaded php source and entered:

./configure --build=i686-redhat-linux-gnu --host=i686-redhat-linux-gnu --target=i386-redhat-linux-gnu --without-kerberos --with-imap=shared

But its now throwing "configure: error: This c-client library is built with Kerberos support.
Add --with-kerberos to your configure line. Check config.log for details."

Yes this is Microsoft's problem, but this is very, very frustrating. Wasted 4 hours so far.

I only wanted to rebuild the shared object module as to not interfere too much with my centos 5.2 install, looks like the rest of the my day off is now written off doing a complete PHP reinstall

[chrismorley]

Finally, helpdesk is fetching mail from exchange! For others reference using CentOS 5.2:

1) nano -w /etc/yum.repos.d/utterramblings.repo

paste the following into the file:

[utterramblings]
name=Jason's Utter Ramblings Repo
baseurl=http://www.jasonlitka.com/media/EL$releasever/$basearch/
enabled=1
gpgcheck=1
gpgkey=http://www.jasonlitka.com/media/RPM-GPG-KEY-jlitka

2) yum update php (php 5.2.6 should be downloaded - i had 'yum install php php-devel php-gd php-imap php-ldap php-mbstring php-mcrypt php-mysql php-odbc php-pdo php-pear php-xml php-xmlrpc')

3) wget ftp://ftp.cac.washington.edu/mail/imap.tar.Z and unzip (reference instructions here: PHP: IMAP Functions - Manual)

4) Unzip .Z file, goto imap-2007b directory

5) export CPPFLAGS=-DOPENSSL_NO_KRB5 (disables Kerberos)

6) make lr5 (i had to yum install pam-devel on my box)

7) wget the 5.2.6 source, extract and cd to that dir

8) ./configure --build=i686-redhat-linux-gnu --host=i686-redhat-linux-gnu --target=i386-redhat-linux-gnu --without-kerberos --with-imap=shared,/usr/local/imap-2007b/ --with-imap-ssl

9) copy the compiled ./modules/imap.so and overwrite your existing imap.so in the php/modules dir.

10) restart httpd and you should be all set.

Phew what a nightmare. If you need the compiled non-kerberos version of imap.so for PHP 5.2.6 x32 let me know and i will mail you a copy.

I have reported this to Microsoft also as a bug, in the meantime perhaps the support team can draw up a more conclusive guide as something is better than nothing or just saying "recompile php without kerberos" as per the reply from customer support .

Regards,

Chris

[Jamie Edwards]

Hi Chris,

Thank you for posting the guide, and especially for reporting it to Microsoft - the more of their customers that do this, the better

[scottprecopia]

http://support.mycompany.org/cron/index.php?_t=parser is working and will create tickets for mail that is in my support mailbox and then delete that mail from the support box. I just can't send from within SupportSuite. Nothing happens... ie it never gets delivered. Will I still have to recompile my imap or could there be another issue?

[John Haugeland]

Please do not cross-post to multiple threads. The appropriate next step would be to open a support ticket. IMAP issues do not affect sending, only receiving.

[scottprecopia]

sorry...