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E-mail Piping Issues E-mail piping issues and related configuration questions are posted here,
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(#1)
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| New Member Posts: 13 Join Date: Oct 2006 | Forwarded e-mails are not piped -
10-03-2008, 01:22 PM
Hello Let's imagine the following scenario: support@domain.ORG is forwarded to support@domain.COM, this latest e-mail recipient is in piping connection with kayako esupport. All e-mail sent directlly to support@domain.COM are piped WELL, but all e-mails sent to support@domain.ORG aren't piped, despite the fact that support@domain.COM is RECEIVING the e-mail from support@domain.ORG. what should i do to have a full path from support@domain.ORG to esupport script? regards |
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(#2)
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| Senior Member  Posts: 3,848 Join Date: Aug 2006 Location: Mumbai, India |
10-03-2008, 05:40 PM
Did you add the email address support@domain.ORG as an email queue in the helpdesk under: Admin CP > Mail Parser > Insert Email Queue Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 13 Join Date: Oct 2006 |
10-03-2008, 10:47 PM
hello it worked :P thanks. |
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(#4)
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| Senior Member Posts: 3,848 Join Date: Aug 2006 Location: Mumbai, India |
11-03-2008, 08:23 AM
Good to know  Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| forwarded, piped |
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