How can piping email and attachment works

[davide]

eSupport version 3.00.80 stable

I use pipe method to insert incoming email inside esupport.

To let something works I have to set ./files dir to 777 (instead of secure 770).

Despite this I my attachment file already contains only:

<br />
<b>Warning</b>: fopen(): Unable to access ./files/attach_c28374de4a5064b772f80fe7f3c07fa4 in <b>/hsphere/local/home/superaiuto/superaiuto.it/
modules/tickets/functions_attachments.php</b> on line <b>214</b><br />
<br />
<b>Warning</b>: fopen(./files/attach_c28374de4a5064b772f80fe7f3c07fa4): failed to open stream: No such file or directory in <b>/hsphere/local
/home/superaiuto/superaiuto.it/modules/tickets/functions_attachments.php</b> on line <b>214</b><br />

Destination file user/group and rights are
-rw-rw-rw- 1 vpopmail vchkpw 471 May 8 20:53 attach_5d9eb87c21a8276c305dd35389af21e8

Anyone resolved this problem?

Any conseil will be appreciated.