Huge Logic Bug/Hole on Piping and User Management on Kayako???

[iHubNet]

Hi,

I think current latest version of kayako has logic problem on piping and user managing system.

Let's say I set two pipe with following setting

1. sales@domain.com with pipe setting "Registration Required?" yes

2. pre-sales@domain.com with pipe setting "Registration Required?" no

and pre-sales@domain.com is using for "non-registered user" on kayako to receive email and open ticket. (to accpet email from public)

And sales@domain.com is using for "registered user" to open ticket by email.

And there is visitor called 1@domain2.com and he/she has a question about the service/product and sent email to sales@domain.com. And of course, his/her email will be rejected by kayako since sales@domain.com is set pipe that to accpet only "registered user" and 1@domain2.com is visitor and "not-registered user" on kayako. So now he/she sent email to pre-saels@domain.com and this time, it will be accepted and will open ticket since pre-sales@domain.com accept and allow non-registered users.

So once he/she sent email to pre-sales@domain.com, kayako open ticket and and will insert the email 1@domain2.com to kayako system.

And now when check this on StaffCP->Users->Manage Users, you will see this email with User Group "Registered". And now when this user send email to sales@domain.com, now kayako is not rejecting this email... since now kayako has this email on system....even Legend is "Validation Pending".. it still allows pipe, but not allow login to kayako.. hm.... isn't it huge logic bug? What is "Registration Required?" for? since it is not working?

or am I missing something on setting?

is there any way to fix this error/bug? by setting?

or is there anyway to not-put the email on "Users", when it is piped?

Please tell me how can I fix this or it is really Logic Bug?

Thanks

[Jamie Edwards]

Hi iHubNet, I have passed this onto the developers

[iHubNet]

Okay, thanks.. hope.. it is fixed soon..

[nimitz1061]

It is pretty bad. We're getting emails from unrelated clients mixed into a single ticket thread. Support does not seem to understand the seriousness of this issue, no response to ticket in 3 days.

[Jamie Edwards]

Hi nimitz1061,

Please could you post your ticket ID and I will get this followed up as soon as possible.

[nimitz1061]

Thanks Jaime, we got Mahesh on this after I opened a 2nd ticket.

David