i'm running the supportsuite well expect email pipe

[solo]

hi,
i'm running the supportsuite well with hosted now, but email pipe is nothing to do.

i have set the cli/index.php to 755, add a forwarder to |/home/***/public_html/support/cli/index.php too(my hosted cpanel tell me if i forwarder to a perl or php script, i needn't input the path of them)
and i insert a pipe email queue at the admin area of the supportsuite

but when i send a test email to that address, nothing occur....

if i change the forwarder like |home/***/public_html/support/aksdf.php(it isn't exist), there is a error email to my mail box, tell me forwarder failed. so i think the forwarder is running well, but email pipe function do nothing.

i view the parser log at the admin area, nothing has beed parsed.

supportsuite is a powerful support system! i love it, but i can't solve this question by my self.

anybody help?

plz, thx

[solo]

Originally Posted by solo

hi,
i'm running the supportsuite well with hosted now, but email pipe is nothing to do.

i have set the cli/index.php to 755, add a forwarder to |/home/***/public_html/support/cli/index.php too(my hosted cpanel tell me if i forwarder to a perl or php script, i needn't input the path of them)
and i insert a pipe email queue at the admin area of the supportsuite

but when i send a test email to that address, nothing occur....

if i change the forwarder like |home/***/public_html/support/aksdf.php(it isn't exist), there is a error email to my mail box, tell me forwarder failed. so i think the forwarder is running well, but email pipe function do nothing.

i view the parser log at the admin area, nothing has beed parsed.

supportsuite is a powerful support system! i love it, but i can't solve this question by my self.

anybody help?

plz, thx

ps. when i add the Catch-All Rules at the admin area, nothing is catched too.

but when i use the pop3 pipe, it work well.......

[Jamie Edwards]

Hi Solo,

Please submit a support ticket about this (http://members.kayako.net - click Get Support). This is an issue that needs to be traced on your service, it is difficult to fix it through guessing via the forum.

[solo]

ok, thx very much